Evaluation results determine options for replacement or repair.įree replacement or repaired equipment is under warranty for the remainder of the original equipment’s 2-year warranty or 90 days whichever is greater.Įquipment failure due to obvious equipment abuse, misuse, neglect or improper care, can, at the manufacturer’s discretion, modify the terms or duration of this manufacturer’s warranty. įailures will be determined at SOTA Imaging. In addition, at any time during the first 5 years after purchase, the customer will be able to purchase replacement sensors or components of the same type at special significantly reduced pricing. Dexis platinum sensor instruction for use free#Date of purchase is defined as the date on the original invoice.Įquipment failures due to manufacturer defect will be, at SOTA’s discretion, repaired or exchanged with replacement equipment of the same type free of charge during the first 2 years of the warranty. Loaner sensors – $300 during repair durationĪll warranties start from date of purchase. Tech support via phone, internet, or video conference- $100/hour Offices NOT enrolled in sotacare support will be charged for the following fees for support: Priced per office, regardless of number of sensors $300 for repair duration)įree round-trip shipping of defective sensors Includes the following:įree unlimited tech support via phone, internet or video conference (reg. Sotacare Support Program (Best Value) $595/year after complimentary 60-day support support with a 1-year minimum subscription. Begins from the date of first installation and training. Complimentary 60-day SOTA Care support with every Clio Digital X-ray sensor purchase.
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